Type: Full-Time
Compensation: Hourly; Negotiable and based on experience
The CSSR is responsible for supporting the growth of GCI’s sales department by assisting customers and managing complex printing projects from start-to-finish.
ABOUT OUR COMPANY
GCI is a family-owned graphics manufacturer that specializes in wholesale grand format printing. We are headquartered in Cincinnati, OH, and service customers across the U.S. out of this location. We stand out in our industry because we have mastered quality, speed, and service. Our team provides unmatched turnaround times for customer’s jobs, and we do so while providing high-quality work and top-notch customer service.
What does this mean for you?
If you join our team, you’ll be working with experienced individuals that will help you grow! We take pride in the family-like culture and bond we have created. We push each other, care for the person next to us, and work together to GET THE JOB DONE for our customers!
Our mindset
We approach our work with a “can-do” attitude. From start to finish, we work together to ensure our customer gets a high-quality finished product, on time. We are always looking for ways to innovate and streamline, so new ideas and suggestions are always welcomed here!
ABOUT THIS ROLE
Role Responsibilities:
- Assist customers with orders and estimates via phone, live chat, e-mail, and in-person
- Support the growth and development of the (phone and e-commerce) sales department
- Understand customers’ printing/ordering needs and communicate best solutions
- Manage customers’ print orders from start to finish: intake print specs, estimate internal job costs, provide customer quote, review print ready files, prepare order for production, collect payment, and ensure that the job is completed on time.
- Communicate effectively with all departments, GCI team, and vendors
- Meet customer needs by recognizing best practices and working closely with production team
Qualifications:
- Customer service and or Sales experience (2+ years preferred)
- A desire to deliver top-notch customer service, exceeding customer expectations
- Great written and verbal communication skills: both internally and externally
- Passionate and enthusiastic about the print, graphics, and sign industry
- Comprehensive understanding of the steps to coordinate print projects for production
- Technologically-savvy. You will be working with the e-commerce department and will walk customers through an online shopping experience [training for GCI-specific ordering platform provided]
- Basic understanding of graphic design
- Must be a self-starter who is able to research, ask questions, and confidently own and execute internal and client projects
- Able to learn new software and new technology
**BONUS: Customer service experience specifically in the print or sign industry
Perks:
- Benefits
- Casual dress code
- Opportunity for promotion
- Open line of communication and people-driven leadership
- Friendly and experienced colleagues
- Access to industry resources
- Flexible compensation (negotiable based on experience)
- PTO (varies and is negotiable based on employee needs)